General travel conditions

Article 1: Scope

These general terms and conditions apply to the sale of travel services booked from1 July 2018 and governed by the Act on the sale of package holidays, linked travel arrangements and travel services of 21November 2017.

Article 2: Information to the traveler before a travel service contract is concluded

The organizer or the retailer who, as an intermediary, separately sells a travel service, provides the traveler with the following information:

  • The main features of the travel service
  • The identity of the company(company number, trade name, address and telephone number)
  • The total price of the travel service
  • Payment modalities
  • Information about internal complaints handling
  • The protection to which he can claim in the event of insolvency
  • The name of the entity responsible for that protection and its contact details

Article 3: Information by the traveler

3.1 The person who concludes the travel service contract must provide the organizer and the retailer with all useful information about himself and his fellow travelers who may be of interest for the conclusion or performance of the contract.

3.2 If the traveler provides incorrect information and this leads to extra costs for the organizer and / or retailer, these costs may be charged.

Article 4 : insolvency

4.1 The organizer or retailer who, as an intermediary, sells separate travel services shall provide a security for there imbursement of all sums he receives from or on behalf of the travelers, in case the travel service can not be provided by the insolvency.

4.2 For non-executed travel services, reimbursements are made at the request of the traveler without delay.

Article 5 : Complaints

The organizer and / or retailer will provide the traveler with information about the internal complaint handling

Article 6: Reconciliation procedure

6.1 In the event of a dispute, the parties must first seek mutual agreement.

6.2 If this attempt at amicable settlement fails, then each of the parties involved can request the non-profitorganization Geschillencommissie Reizen to start a conciliation procedure. All parties must agree to it.

6.3 To this end, the secretariat will provide the parties with a reconciliation regulation and an “agreement for reconciliation”.

6.4 In accordance with the procedure described in the regulations, an impartial conciliator will then contact the parties in order to seek fair reconciliation between the parties.

6.5 Any agreement reached will be laid down in a binding written agreement.

Article 7: Arbitration or court

7.1 If no conciliation procedure is instituted or fails, the claiming party may, if desired, institute arbitration proceedings before the Travel DisputesCommittee or institute proceedings before the court.

7.2 The traveler can never be obliged to accept the competence of the TravelDisputes Committee, neither as the claiming party nor as defendant.

7.3 The organizer or retailer who is the defendant can only refuse the arbitration if the amount demanded by the complaining party amounts to more than 1250 euros.For this purpose, he has a period of 10calendar days after receipt of the registered letter or email with acknowledgment of receipt stating that a file with a claim from 1251 euros was opened at the Travel DisputesCommittee.

7.4 This arbitration procedure is governed by a dispute resolution regulation, and can only be started after filing a complaint with the company itself as soon as it is established that the dispute can not be settled amicably or as soon as 4 months have passed after the(planned) end of the trip (or possibly from the performance that gave rise to the dispute). Disputes concerning physical injuries can only be settled by the courts.

7.5 The jointly composed arbitral tribunal, in accordance with the disputes regulations, decides on the travel dispute in a binding and definitive manner. No appeal is possible against this.

Secretariat of the Travel Disputes Committee:

Phone:+32/ 02 277 62 15 or 022776180(9h to 12 h)
fax: +32/ 02 277 91 00
email: reisgeschillen@clv-gr.be

City Atrium
Vooruitgangstraat 50
1210 Brussel

Special Conditions

1. Payment of the travel service:

An advance of 30% of the total price of the travel service is requested during the low season (- dates other than the high season).

An advance of 50% of the total price of the travel service is requested during the high season (- between 20/12 and 30/04).

The payment of the balance is requested at least 2 weeks before departure for journeys in low season.

The payment of the balance is requested at least 4 weeks before departure for journeys in high season.

Booking Morabeza accepts payment by Visa and Mastercard. If you choose to pay with a credit card, the money is immediately withdrawn from your card when the payment is confirmed.

2. Changes requested by the traveler:

Under changes is understood:

  • change of the name of the traveler (s)
  • change of the travel dates
  • change of accommodation
  • change of destination- change of transport

Each change involves a minimum cost of€ 25.00 per person and will be charged to the traveler on the basis of the rates invoiced to Booking Morabeza by its suppliers.

3. Cancellation requested by the traveler

The cancellation by the traveler must always be done in a valid manner. The severance payment is fixed as follows:

3.1 If the travel service concerns the stay at hotel Morabeza ****

  • Cancellation more than 2 days before the arrival date in the low season: no costs.
  • Cancellation more than 15 days before the arrival date in the high season: no costs.
  • Termination requested after the aforementioned deadline: 100%costs.

3.2 For travel services other than hotel Morabeza

Each termination results in a minimum cost of 25.00 euros per person and will be adjusted to the invoiced costs to Booking Morabeza by its suppliers.

TSA

Since 1 January 2019, EU nationals (+ Norway, Iceland,Liechtenstein and Switzerland) no longer need a visa to travel to CapeVerde, but they must register and pay an airport security fee (TSA – 31euros pp.). Nationals from other countries pay from 1 January 2019the new TSA tax plus the value of the old visa (30 euro per person). For the manual entry of passport data by our reservation department, a fee of 10euros per person is charged. From now on, all reservations for the Morabeza hotel require a TSA. The deadline for processing the passport data for obtaining the TSA is five working days before the date of departure. We need a copy of the passport (valid for 6 months after the return date)and your personal address.

5 Ebola:

On 9 October 2014 local authorities decided to apply their prevention measures of the Ebola risk: Access to the territory of the archipelago is prohibited to all non-residential foreigners in Cape Verde

who would have stayed in one of the countries with spread and increased transmission of haemorrhagic viral fever Ebola during the last 30 days.(Guinea-Conakry, Liberia and SierraLeone). Booking Morabeza cannot beheld responsible in case of refusal by the Cape Verdean authorities.

Seasons of Hotel Morabeza:

Low season hotel Morabeza: 01/05 – 19/12
High season hotel Morabeza: 20/12 – 30/04